Having problems with the checkout? We’re sorry to hear that. Feel free to contact us, but please understand we are a small team, and might not be able to get back to you as soon as we’d like, particularly on the weekends.
Here are some things to try:
If you are having problems redeeming a discount code, please try clearing your browser cache and cookies. This should sort the problem.
If it doesn’t, please double-check that the items in your basket are eligible. Unfortunately, spirits aren’t included in the WELCOME discount (for signing up to our newsletter). Most if not all beers and wines should be covered. Other discount codes may have other T&Cs.
If you still have one of our old-style paper vouchers, which include a branch validation code, unfortunately these are not compatible with our online shop. They can still be used at our branches and wine bars.
If you don’t get a confirmation page, or one with errors, after entering your payment information, something’s obviously gone wrong.
Most likely is something obvious we all miss at some point: The billing address has to be same as the one the card is registered at. Double-check that before worrying too much.
Second most likely it is that our payment processor picked up a mismatch somewhere in the address and refused to validate. This can be as simple as an extra comma sometimes, or writing ‘Place’ in a street name when the record says ‘Pl.’ Unfortunately, that’s beyond our control.
If this happens, there are three things you can do: If you aren’t in a hurry, you can email us, and we’ll sort it out as soon as we can. The faster response would be to call one of our branches during business hours. They can process the order manually for you.
Cherry Hinton Branch:
Tel: 01223 214548
Monday to Wednesday 11am – 8pm
Thursday and Friday 11am – 9 pm
Saturday 10am – 9pm
Sunday 11am – 7pm
Bridge Street Branch:
Tel: 01223 568989
Sunday to Thursday 10am – 9pm
Friday and Saturday 10am – 10pm
King Parade Branch:
Tel: 01223 309309
Monday to Saturday 10am – 8pm
Sunday 11pm – 7pm