Checkout Help

Checkout Help

Having problems with the checkout? We’re sorry to hear that. Feel free to contact us, but please understand we are a small team, and might not be able to get back to you as soon as we’d like, particularly on the weekends.

Here are some things to try:

Discount Codes

If you are having problems redeeming a discount code, please try clearing your browser cache and cookies. This should sort the problem.

If it doesn’t, please double-check that the items in your basket are eligible. Unfortunately, spirits aren’t included in the WELCOME discount (for signing up to our newsletter). Most if not all beers and still wines should be covered. Fortified wines and sparkling wines, including Champagne are not included. Other discount codes may have other T&Cs.

Only one discount can be applied at a time. This includes case discounts. In other words, if you buy a product that receives a discount for a case of 6 or 12, you won’t be able to add a discount code on top of it.  If there are mutliple, competing discounts, the system will determine the best discount to apply.

Gift Vouchers

If you still have one of our old-style paper vouchers, which include a branch validation code, unfortunately these are not compatible with our online shop. They can still be used at our branches and wine bars.

The gift certificates you can order on-line can be redeemed both online and in our physical branches.

Order not placed

If you don’t get a confirmation page, or one with errors, after entering your payment information, something’s obviously gone wrong.

First – please note that if the order hasn’t gone through, we haven’t taken your money. Your bank / card company will show that it has ‘reserved’ the money for the purchase, but that doesn’t come to us. They’ll release it when they realise there wasn’t an order.

Most likely is something obvious we all miss at some point: The billing address has to be same as the one the card is registered at. Double-check that before worrying too much.

Second most likely it is that our payment processor picked up a mismatch somewhere in the address and refused to validate. This can be as simple as an extra comma sometimes, or writing ‘Place’ in a street name when the record says ‘Pl.’  Unfortunately, that’s beyond our control.

If this happens, there are two things you can do: If you aren’t in a hurry, you can email us, and we’ll sort it out as soon as we can.  The faster response would be to call one of our branches during business hours. They can process the order manually for you.

Cherry Hinton Branch:

Tel: 01223 214548
Email: cherry@cambridgewine.com

SHOP HOURS:

Monday to Wednesday 11am – 8pm
Thursday and Friday 11am – 9 pm
Saturday 10am – 9pm
Sunday 11am – 7pm

Bridge Street Branch:

Tel: 01223 568989
Email: bridge@cambridgewine.com

SHOP HOURS:

Sunday to Thursday 10am – 9pm
Friday and Saturday 10am – 10pm

King Parade Branch:

Tel: 01223 309309
Email: kings@cambridgewine.com

SHOP HOURS:

Monday to Saturday 10am – 8pm
Sunday 11pm – 7pm