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Delivery Information
Delivery Information
You can choose to have your order delivered or arrange click and collect in store (more info below). Delivery is FREE on orders of £60 or more (Cambridge and surrounds) and £120 or more (UK wide) to a single address in mainland Great Britain.
We normally aim for next day delivery as far as possible (Monday – Friday) on orders placed before midday. Orders placed in the afternoon will be processed the morning after, on a next day service. Orders placed from Friday midday until Sunday will be processed and made ready for dispatch the following Monday.
Customers should receive notification from our couriers by text when their order is en route.
Unfortunately, issues in the supply chain can mean longer than normal delivery times may be experienced.
Age Verification Policy
When our drivers deliver any age-restricted products to the delivery address they may ask for proof of age. As a licence holder we have responsibility for the sale and supply of alcohol. One of our responsibilities is to ensure we do not sell age-restricted products online to people who are under the minimum legal age.
On our website you will notice that many products carry a notice that they are only for sale to people of legal age. During the check out process you will be asked to confirm that you are of legal age to purchase any age-restricted products.
You will not be able to check out without providing that confirmation.
| Delivery Option | Price | Minimum Bottle | Estimated Delivery |
| Standard Delivery Cambridge & Surrounds | FREE on orders over £60 £3.50 on orders under £60 |
No minimum bottle count required for this delivery type | Within 1-7 days, normally next day. |
| Standard Delivery GB Mainland | FREE on orders over £120 £7.95 on orders under £120 |
No minimum bottle count required for this delivery type | Within 2-7 days, normally within 3 working days. |
| Deliveries to Northern Ireland, Scottish Highlands and UK Islands, Isle of Man and Isles of Scilly | Additional courier charges will apply to postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25
Please note: we classify the Channel Islands as an International destination. |
||
| Click and Collect | FREE | No minimum bottle count required for this delivery type | Same day collection usually available (during store opening hours). See details below. |
| Order from store and Collect | FREE | No minimum bottle count required for this delivery type | Please phone or email your local store for availability |
Click & Collect
- FREE collection on any order.
- Order and pay online, choose Click and Collect at checkout, and select your store.
- We’ll contact you when your order is ready.
- We’ll hold your order in-store for ten days, so you can collect at a time that works for you.
Customer Service Opening Hours
Monday – Friday 09:30am – 4:30pm GMT / BST (not bank holidays)
Have another question or just need a hand with your order?
Email: orders@cambridgewine.com
Phone: +44 (0) 1954 214519
Delivery Instructions
When you place your order, you can add additional delivery instructions to your order to help your driver deliver your parcel without any delay. Simply fill in the box titled ‘Add a note for your delivery driver here’ on the checkout page. You can find this box at the bottom of the checkout page in the ‘Add delivery instructions’ section. Please use this section to instruct your driver on a specific place to leave the package(s) if the recipient is out, such as ‘If out leave with neighbour’. If you do not provide any instructions, Parcelforce will leave a card and your delivery will be delayed. If there is no-one over the age of 18 available to receive the local delivery, we will contact you to make arrangements.
Local Delivery
The following postcodes are included in our local delivery service (free delivery over £60): CB1, CB2, CB3, CB4, CB5, CB8, CB10, CB11, CB21, CB22, CB23, CB24, CB25.
All CB postcodes not included in this list will fall under UK mainland delivery charges – free delivery over £120.
International Delivery
We are able to ship wine to Europe, subject to additional courier fees associated with transportation and administration costs. We are also able to package your order for collection by the couriers of your choice. If you would like more information please contact orders@cambridgewine.com to request a quote for your location.
Please note that our carriers refuse to ship liquids with an alcohol strength exceeding 24% ABV outside the UK.
En Primeur
Please note that all En Primeur deliveries to UK mainland addresses are charged at £9.99 per physical case of six or twelve bottles (as appropriate). This charge applies to all orders. Where our couriers impose a surcharge, for instance for Highland deliveries, we will pass this on to you at cost.
Pallet Deliveries
Often our customers prefer to receive a pallet delivery for large private orders; where the wine is being sent to a third party for storage; or for shipments to the trade. Please contact us for a quotation (orders@cambridgewine.com) specific to your order and delivery address.